:: Volume 35, Issue 1 (2017) ::
jmciri 2017, 35(1): 9-19 Back to browse issues page
An evaluation of quality of services in Tehran Hospitals using the HEALTHQUAL model
Mobin Sokhanvar , Ali Mohammad Mosadeghrad
Health Policy and Management ( T.U.M.S )
Abstract:   (5385 Views)
Background:  Quality of hospital services is a major determinant of patients satisfaction. This study was conducted in 2014 for assessing the quality of services in Tehran hospitals using HEALTHQUAL model.
Material & Methods: This descriptive – analytic study was carried out in 18 hospitals in Tehran. Selected hospitals had university, private and social security ownership. 707 patients were asked with a questionnaire that was designed based on HEALTHQUAL model. Findings were analyzed using SPSS-V20.
Results: Services quality in studied hospitals was estimated with negative gap (- 0.57). This negative gap was - 0.58, - 0.59 and - 0.54 for university, social security hospitals and private hospitals ,respectively. The most mean of expectation and perception was related to effectiveness dimension. The results of statistical tests showed that there were significant relationship between quality of services  and type of hospital, patient insurance status, place of residence and waiting time (p<0.05).
Keywords: Hospital, Patients, Services quality, Healthqual model, Tehran
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Type of Study: Research | Subject: General

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Volume 35, Issue 1 (2017) Back to browse issues page